Alvanon’s Ton Wiedenhoff to speak at the Vogue Business and Fast CX Forum
On Thursday 10 March, Vogue Business, in partnership with Fast, will host a breakfast event and bring together experts and business leaders from the luxury goods industry for a morning of thought-provoking discussion and debate exploring some of the key strategic areas within customer experience.
We will explore how luxury brands can combine technology and clienteling to deliver exceptional experiences; and what can be done to elevate fulfilment by bringing delight to the delivery. The challenges of optimising the omnichannel journey across physical and digital touchpoints and techniques for improving loyalty and retention in the context of fierce competition.
Alvanon executive director of Europe, Ton Wiedenhoff will be joining the Securing the gold standard: Where high-end meets high-tech panel at 11.10 AM GMT on Thursday 10 March, RSA House, London, UK. This panel will discuss the benefits of working with new tech partners and how technology can be used to elevate a luxury customer experience:
Panel Discussion — Securing the gold standard: Where high-end meets high-tech
High-end luxury brands create some of the most engaging, visually appealing and high quality content online, but often have to compromise when it comes to implementing third party technology. During this panel we will hear from leading luxury and fashion experts how to overcome the barriers to working with third parties; the benefits of building relationships with new partners; and what techniques can be used to encourage a better “zero party” relationship with consumers sharing more feedback in two-way conversation with brands.